Demeanor Matters
- drsarojsalelkar
- Aug 9, 2024
- 2 min read
Some years back I went to newly inaugurated showroom of a very reputed line of jewellers along with my sister. As my sister was scheduled to collect her customised jewellery worth a substantial amount I thought I would look for a small item in gold.
When we entered, the sales people instantly recognised my sister and processed her documents however when I asked for smaller budget friendly item, they started passing the buck to one another.
Seeing that these sales people were not interested in entertaining my demand I left and did my purchase at another store that I frequently visit.
So what was the outcome of this small encounter?
The store lost a customer who could have been a loyal customer in the long run
The store lost its reputation in my eyes and in all those whom I would tell about the incident
This would further lead to decrease in client base
This would be manageable for a large firm with a good source of income for sometime, however, smaller businesses would never survive such incidents. So irrespective of how dedicated and hardworking you may be unless your team shares the same zeal they can pull you down.
Hence, whatever your position in the society Or what ever job you may be doing your behavior affects the whole organisation. Also, it affects the way people look at you or think about you. Thus one’s demeanor determines how one is percieved by the world.
Thus wearing a positive attitude along with a polite and considerate demeanor all the time is most important.
What is the most important thing to carry with you all the time?